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European Interoperability Framework
for European Public Services
(EIF)
Version 2.0
Notice
This document is a work in progress.
Executive summary, annexes as well as glossary of abbreviations and terms will be added.
The EIF that is finally published will be formatted prior to publication, at which time
extensive consistency checks, as well as other checks on abbreviations, references in
footnotes, grammar, etc. will be performed.
All figures will be properly cleaned and formatted for clarity and simplicity, based on the
sketches included in this version.
The document will be checked by DG Translation before the interservice consultation.
EUROPEAN INTEROPERABILITY FRAMEWORK FOR EUROPEAN PUBLIC SERVICES
TABLE OF CONTENTS
TABLE OF CONTENTS..............................................................................................ii
1
Introduction to the European Interoperability Framework.............................1
1.1
Purpose and Legal framework....................................................................................... 1
1.2
Definitions ..................................................................................................................... 1
1.2.1
European Public Service...................................................................................................................1
1.2.2
Interoperability ................................................................................................................................... 1
1.2.3
Interoperability Framework................................................................................................................ 2
1.3
The Needs and the Benefits of Interoperability.............................................................. 2
1.4
The EIF's Recommendations ........................................................................................ 2
1.5
Context ......................................................................................................................... 2
1.5.1
The Political and Historical Context of Interoperability in the EU ...................................................3
1.5.2
Interoperability Frameworks.............................................................................................................. 4
1.6
European Public Services Scenarios............................................................................. 5
1.6.1
Scenario 1: Direct Interaction between Businesses/Citizens and Foreign Administration............ 5
1.6.2
Scenario 2: Exchange of Information between Administrations on Business/Citizen Requests .. 6
1.6.3
Scenario 3: Exchange of Information between National Administrations and EU Institutions...... 6
1.6.4
Examples of European Public Services ...........................................................................................7
1.7
Structure of the document ............................................................................................. 7
2
Underlying Principles of European Public Services ......................................8
2.1
Introduction ................................................................................................................... 8
2.2
Underlying Principle 1: Subsidiarity and Proportionality................................................. 8
2.3
Underlying Principle 2: User Centricity .......................................................................... 8
2.4
Underlying Principle 3: Inclusion and Accessibility ........................................................ 9
2.5
Underlying Principle 4: Security and Privacy ................................................................. 9
2.6
Underlying Principle 5: Multilingualism .......................................................................... 9
2.7
Underlying Principle 6: Administrative Simplification ................................................... 10
2.8
Underlying Principle 7: Transparency.......................................................................... 10
2.9
Underlying Principle 8: Preservation of Information..................................................... 10
2.10
Underlying Principle 9: Openness ............................................................................... 10
2.11
Underlying Principle 10: Reusability ............................................................................ 11
2.12
Underlying Principle 11: Technological Neutrality and Adaptability.............................. 11
2.13
Underlying Principle 12: Effectiveness and Efficiency ................................................. 12
3
The Public Services Conceptual Model .........................................................13
3.1
Introduction ................................................................................................................. 13
3.2
The key concepts of the conceptual model.................................................................. 13
3.2.1
The Basic Public Functions.............................................................................................................14
3.2.2
The Secure Data Exchange Layer .................................................................................................15
3.2.3
The Aggregate Services Layer .......................................................................................................16
3.3
Applications of the Conceptual Model ......................................................................... 17
3.3.1
The Cross-Border Case ..................................................................................................................17
3.3.2
The Cross-sectoral Case ................................................................................................................18
3.3.3
The Cross-Administrative Boundary Case.....................................................................................19
ii
 EUROPEAN INTEROPERABILITY FRAMEWORK FOR EUROPEAN PUBLIC SERVICES
4
Interoperability Levels ....................................................................................20
4.1
Introduction ................................................................................................................. 20
4.2
Political Context .......................................................................................................... 20
4.3
Legal Interoperability................................................................................................... 21
4.4
Organisational Interoperability..................................................................................... 21
4.4.1
Business Processes Alignment ......................................................................................................21
4.4.2
Establishment of Memoranda of Understanding and Service Level Agreements .......................21
4.4.3
Change Management......................................................................................................................22
4.5
Semantic Interoperability............................................................................................. 22
4.5.1
The EU Semantic Interoperability Initiative....................................................................................22
4.6
Technical Interoperability ............................................................................................ 23
5
Interoperability Agreements ...........................................................................24
5.1
Introduction ................................................................................................................. 24
5.2
Assessing and Selecting Formalised Specifications .................................................... 25
5.2.1
Specifications, openness and re-use .............................................................................................25
5.3
Contribution to the Standardisation Process................................................................ 25
iii
EUROPEAN INTEROPERABILITY FRAMEWORK FOR EUROPEAN PUBLIC SERVICES
1 Introduction to the European Interoperability Framework
1.1
Purpose and Legal framework
The purpose of the European Interoperability Framework (EIF) is:
to promote and support the delivery of European Public Services by fostering cross-border and
cross-sectoral
1
interoperability;
to guide public administrations' efforts in providing European Public Services to businesses
and citizens;
to complement and tie together the various National Interoperability Frameworks (NIF's) in a
European dimension.
This document, non-technical by nature, is targeting all those involved in the definition, design and
implementation of European Public Services.
The EIF should be taken into account when making decisions about the implementation of European
Public Services and more particularly during the development of services and systems to support the
implementation of EU policy initiatives. Furthermore, the EIF should be considered when
implementing public services that in the future might become part of European Public Services.
The EIF is developed and maintained in the framework of the IDABC
2
and ISA
3
programmes, in close
collaboration with the Members States and the concerned Commission services. They have worked
together in the spirit of Article 154 of the EC Treaty. According to this article and with the aim to help
in the achievement of the objectives referred to in Article 14 on the Internal Market, the Community
shall contribute to the establishment and development of trans-European networks and shall aim at
promoting the interconnection and interoperability of national networks as well as the access to such
networks.
The EIF contributes to the better functioning of the Internal Market through increased interoperability
among European public administrations.
1.2
Definitions
1.2.1
European Public Service
In this document, European Public Service
means
"a cross-border public sector service supplied by
public administrations
4
, either to one another or to European businesses and citizens by means of
cooperation between those administrations."
While not all European Public Services are supported by information and communication technologies
(ICT), most of them will rely on some form of ICT support.
1.2.2
Interoperability
The EIF is concerned with interoperability in the very specific context of the provision of European
Public Services.
1
Sector is to be understood as a policy area, e.g.: customs, police, eHealth, environment, agriculture etc.
Interoperable delivery of pan-European eGovernment services to public administrations, businesses and
citizens (IDABC), OJ L 181, 18.5.2004, p. 25
3
Interoperability solutions for European public administrations (ISA), OJ
[To be completed when published]
Refers to either national public administrations (at any level), or bodies acting on their behalf, and/or EU public
administrations.
1
2
4
 EUROPEAN INTEROPERABILITY FRAMEWORK FOR EUROPEAN PUBLIC SERVICES
Although in almost all cases, the provision of European Public Services will involve the exchange of
data between ICT systems, interoperability is a wider concept and encompasses the ability of
organisations to work together towards mutually beneficial and commonly agreed goals.
Therefore, the following definition is used in the EIF
5
:
"Interoperability, within the context of European Public Services delivery, is the ability of disparate
and diverse organisations to interact towards mutually beneficial and agreed common goals,
involving the sharing of information and knowledge between the organisations, through the business
processes they support, by means of the exchange of data between their respective ICT systems."
It should be noted that interoperability is multilateral in nature and is best understood as a
shared
value
of a community.
1.2.3
Interoperability Framework
Within the context of this document,
"an interoperability framework is an agreed approach to
interoperability for organisations that wish to work together towards the joint delivery of public
services. Within its scope of applicability, it specifies a set of common elements: vocabulary, concepts,
principles, policies, guidelines, recommendations, and practices".
1.3
The Needs and the Benefits of Interoperability
Interoperability is both a prerequisite for and a facilitator of the efficient delivery of European Public
Services. Interoperability addresses the need for:
cooperation
between public administrations aiming at the establishment of public services;
exchanging information
between public administrations to fulfil legal requirements or
political commitments;
sharing and reusing information
among public administrations to increase administrative
efficiency and reduce administrative burden on citizens and businesses;
leading to:
improving public service delivery
to citizens and business by facilitating the one-stop shop
delivery of public services;
reducing costs
for public administrations, businesses and citizens through efficient and
effective delivery of public services.
1.4
The EIF's Recommendations
The EIF provides recommendations that address specific interoperability requirements. Implementing
the recommendations will create an environment in which public administrations organise themselves
in order to establish new European Public Services. This will help to grow a European Public Services
ecosystem
6
with people familiar with interoperability, organisations ready to collaborate and common
frameworks, tools and services facilitating the establishment of European Public Services.
1.5
Context
The EIF is part of a set of interoperability initiatives aiming at providing support to the establishment
of European Public Services.
The figure below shows the relationships between those interoperability initiatives: the European
Interoperability Strategy (EIS), the EIF, the European Interoperability Guidelines and the European
Article 2 of the Decision of the European Parliament and of the Council on interoperability solutions for public
administrations OJ
[To be completed when published]
6
An ecosystem is a system whose members benefit from each other's participation via symbiotic relationships
(positive sum relationships).
2
5
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